PRIVACY POLICY

Updated: October 16, 2023

At STRETCHIT, Inc. (“STRETCHIT”, “us”, or “we”), we take the privacy of our customers (“you” or “your”) very seriously. This Privacy Policy is designed to tell you about our practices regarding the collection, use, and disclosure of information that STRETCHIT or its third party service providers (“Service Providers”) collect through the STRETCHIT mobile application https://stretchitapp.com/app (“App”) and/or STRETCHIT websites https://stretchitapp.com (“Web”). The App and/or the Web are also referred to as the “Service”. Data collected through your use of the Service is governed by this Privacy Policy. Please be sure to read this entire Privacy Policy before using the Service.  

By accessing or using the Service, you consent to the terms and conditions of this Privacy Policy. We may modify or update this Privacy Policy at any time effective upon its posting on the Service. Your continued use of the Service constitutes your acceptance of this Privacy Policy and any modifications or updates thereto.

1. INFORMATION WE COLLECT

Personal Information. We may collect information that can identify you (“Personal Information”), such as your user name, password and email address when you register for a STRETCHIT account. We may also collect other Personal Information, such as weight, height, gender, age, personal training profile, photos and comments when you provide them to us (e.g., by filling in your profile information or saving photos to your profile), or in some other manner, e.g., by posting, tagging or submitting it to our Facebook, Instagram or Twitter pages.

Payment Information. If you choose to subscribe to the Service on the Web, we will collect payment information (such as credit or debit card number, card expiration date, CVC and ZIP). We use a third party payment processor, Stripe, to process payments made to us. We do not retain any personally identifiable payment information. Rather, all such information is provided directly to Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at www.stripe.com/us/privacy.

Support Information. The Service includes our customer support, where you may choose to submit information regarding a problem you are experiencing with the Service or ask a question relating to the Service. When you engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing or your question, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Linked Devices and Apps. You may choose to connect a third-party device (like an Apple Watch) and/or an app (like Apple Health or Google Fit) and enable that device/app to share your fitness activity and/or health information with STRETCHIT as well as enable STRETCHIT to share your fitness activity with that device/app. You can manage what data is shared between STRETCHIT and the device/app at any time within the Apple Health or Google Fit apps on your device.

Activity Sharing. You may choose to share your STRETCHIT activity data (including completed classes and burned calories) with friends. You can discontinue sharing your activity data with friends at any time on your Activity - Friend’s Screen.

Information we collect automatically when you use the Service. We collect information about you when you use the Service, including browsing the Web, using the App and taking certain actions within the Service.

• We use third party performance, analytics and research tools to collect and analyze certain information about users and their behavior, including creating logs and recording your access to the Service from different devices. This helps us improve the Service.
• We also use third party performance marketing tools to deliver marketing campaigns and track their performance (e.g., a user visited the Web and/or the App and then made a purchase). This information may include demographic and interest information, such as age, gender, geography, sessions length, frequency of use of the Service, page views, purchases, etc. We use this information for internal business purposes on an aggregated, anonymous basis.
• Log file information is automatically reported by your device each time you make a request to access (i.e. visit) the Service. Such information can also be provided when the content of the Service is downloaded to your device. When a user interacts with the Service, metadata that provides additional context on how you use the Service is generated. E.g., We log classes, programs and other content you interact with.
• As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use the Service and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Service, browser type and settings, the date and time the Service was used, information about browser configuration and plugins, language preferences and cookie data.
• We may access, collect, monitor, store on your mobile device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device, including type of the device, operating system, device settings, application IDs, unique device identifiers and crash data. This can be used to customize the Service to your device or analyze any device issues related to the Service. Whether we collect some or all of this information often depends on the type of device used and its settings. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
• We and our Service Providers use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to improve and customize the Service and your experience; to allow you to access and use the Service without re-entering your username or password; to understand usage of the Service and the interests of our customers; to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests. To opt-out of cookies, you can alter the settings on your internet browser to accept or reject a website from using cookies. This may affect functionality of the Web. Our Service Providers may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the Service Provider’s policies.

2. HOW WE USE YOUR INFORMATION

In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information to:

• help you efficiently access your information after you sign in;
• remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
• provide, improve, test, and monitor the effectiveness of the Service;
• develop and test new products and features;
• monitor metrics such as total number of visitors, traffic, and demographic patterns;
• diagnose or fix technology problems;
• send newsletters to our users and make special offers;
• publicly display feedback and comments posted by you on our properties (e.g., use your name, photos, video submissions and comments when you post feedback to Facebook, Instagram or Twitter);
• resolve technical issues you encounter, respond to your requests for assistance, analyze crash information, and to repair and improve the Service;
• verify accounts and activity, monitor suspicious or fraudulent activity and identify violations of Service policies.

3. SHARING OF YOUR INFORMATION

We will never sell information about you to advertisers or other third parties. We will not share your information to third parties outside STRETCHIT without your consent, except as noted in this Policy.

The Service allows you to share certain information, such as your completed classes and photos, with social networks, including Facebook, Instagram and Twitter. The Service will never automatically share your information to social networks. STRETCHIT is in no way responsible for the protection of any information that you choose to share with social networks. You and such social networks are solely responsible for the protection of such information. Please review any applicable policies and procedures of such social networks before sharing your information therein.

We may share your information as well as information from tools like log files, and device identifiers and location data, with Service Providers. Our Service Providers will be given access to your information as is reasonably necessary to provide the services under reasonable confidentiality terms.

We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

4. SECURITY

Your information collected through the Service may be stored and processed in the United States or any other country in which STRETCHIT, its affiliates or Service Providers maintain facilities.

STRETCHIT, its affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. By signing up for and using the Service you consent to the transfer of information to the U.S. or to any other country in which STRETCHIT, its affiliates, or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, STRETCHIT cannot ensure the security of any information you transmit to STRETCHIT or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

Please note that you are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and STRETCHIT, at all times.

5. YOUR CHOICES ABOUT YOUR INFORMATION

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.

You can update your account at any time by logging in and changing your profile settings. You can contact us at support@stretchitapp.com and request to complete or correct your information.

You can unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications. Please note that you may not opt out of service-related communications (e.g., payment receipts, technical and security notices).

You can contact us at support@stretchitapp.com if you’d like your account and information to be deleted. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

6. INTERNATIONAL USERS

STRETCHIT, Inc. is located in the United States and is subject to the applicable state and federal laws of the United States. If you use the Service, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws.

7. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under the age of 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at support@stretchitapp.com.

8. CONTACT US

If you have questions or concerns about how your information is handled, please direct your inquiry at support@stretchitapp.com, or

STRETCHIT, Inc.

515 Madison Ave Office 9026

New York NY 10022